Automotive industry auxiliary company with a Sales Team of some 20 chivvying up a network of Distributors.
A lot of sales effort is lost specifically due to the insufficient corrective action plans and weak follow-up when the Distributor do not but the expected quantities which is often the fault of a lack of coordination between the Marketing Department and the Sales Department.
Performance is low because each Sales person chooses his own answers to Clients' problems.
2
Challenge
Raise the market share and improve the margin.
3
Solution
Marketing and sales work together to make diagnostic tools for the sales problems in the distributor.
Due to the problem a solution consisting of work processes which the sales team must undertake to implement is adopted.
The sales personnel are given training on diagnostic models, solutions packs and how to implement them by means of a practical case presented in a Simulator.
The Sales Personnel are also trained in Assertive Sales.